Returned goods

Dear customers,

please use the following form for returning goods and follow these instructions so that we can process your return quickly and smoothly:

  • Returns can only be processed if the accompanying form is completely filled out.

  • If the reason for return or return voucher is missing, no credit note can be issued for you.

  • Please also enclose the original invoice in case of a complete return. For partial returns, a copy of your invoice is sufficient.

  • Only prepaid returns using this return form can be accepted.

Please note: There is no return possibility for:

  • books, CDs and computer software that have already been opened

  • Kits that have already been processed or installed

  • Custom orders and batteries.

Return of goods, form sheet

Repair procedures

Dear customers,

please use the following form to send in repairs.

Repair procedure submission form